Haven’t been able to put together cause one box has not been delivered yet!!!!
I was forced to add the “free return and package protection” to my order for $6. That’s not free. I had to place the order in the first place because the box was missing a t joint. Not cool forcing me to pay for a return that would be impossible to use and paying about half the cost of the item for the package protection portion. It’s a scam.
The caps were correct, but we originally have blue ones, these were gray, and our poles didnt have holes all the way through for the cap bolts to secure all the way through the cap and pole. Not sure what happened there, but some quick drilling on the poles made the caps work great!
These nets keep tearing - I rarely get more than a single year's use before it rips and boy do those rips spread! Maybe this is just normal for a net, but I was really kinda hoping for more given how expensive these things are.
The land was a perfect fit and brought new life to the trampoline
I love the ladder, but the ties already broke on the net side of the pad. A big part of why we bought this ladder included the pad, and now it hangs pretty loosely.
I ordered a replacement tube for the trampoline I bought for my grandkids for Christmas because the original one bent. Now the new one is bent as well…..
Our first purchase was through Amazon and that was a mistake. I reached out to you guys directly and repurchased it and everything arrived in perfect condition and complete. So thankful for your customer service’s help. My kids are beyond happy!
Customer service was helpful and great
A storm tipped over our trampoline. All we had to do was tip it back over, remove the old enclosure and order this new one.
This company makes solid products and stands by them !
Pay extra attention to instructions before you begin putting it together (my mistake). Satisfied with product. Our daughter loves it
The trampoline was delivered as expected, in time for Christmas, and our kids went crazy when they saw it :) It was super simple to set up and we all have been having a great time jumping, laughing and enjoy time together on it.
My grandson loves it. It's perfect size, we'll built, shipped great. No complaints. Love it.
Fits great!
Seems fine so far but the videos describing setup were way too fast and nonspecific. More care needs to be taken to produce new videos that slowly and mindfully show how to setup each item.
Great service and products
Product fine. Need better instructions and label parts for easier assembly. I had a helper with 30 years experience in fleet management and maintenance. Took us 9 hours to complete. Number or label components so easier to match to other parts. Instructions and video poor for assembly.
They are too long otherwise good. I have to use 1. 5 per tube.